Refund policy
Refund & return policy
Refund Policy
At brosoftime.com, operated by Murauska LLC, we want you to be satisfied with your purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition that you received it
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Unworn or unused, with tags
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: info@brosoftime.com
If your return is accepted, we will provide:
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A return shipping label (if applicable)
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Instructions on how and where to send your package
Return Address:
Murauska LLC
19 Kris Ct
Newark, DE 19702
United States
⚠️ Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is:
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Defective
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Damaged
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Incorrect
Contact us immediately at info@brosoftime.com so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
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Sale items
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Gift cards
Exchanges
The fastest way to get a different item is to:
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Return your original item
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Place a new order after your return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
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The item must be unused, with tags, and in original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
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Refunds will be issued to your original payment method
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Processing time: up to 10 business days
Please note:
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Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since approval, contact us at:
info@brosoftime.com
Contact Information
Company Name: Murauska LLC
Store: brosoftime.com
Email: info@brosoftime.com
Phone: 302-204-3416
Address: 19 Kris Ct, Newark, DE 19702, United States